How to operate Console Assistant with Windows (32 or 64 bit)

Console Assistant will only operate properly in Windows XP Compatibility Mode. Windows XP Compatibility Mode is available for the Professional and Ultimate editions of Windows 7. Windows XP Compatibility Mode is not currently available with Windows 7 Home or Standard. For more information on Windows XP Mode, please go to the Microsoft website.

How to Connect a FeatureTel Phone to a Home Network

1. First, you need home firewall/router (the IP Phone will not work connected directly to the cable modem
2. Modify TFTP server to [the IP address provided by FeatureTel Support]
3. Press settings button
4. then press 3 (Network Configuration)
5. then press 32
6. then press * * # (star, star, pound)
7. press the Yes softkey, setting 32 Alt TFTP = yes
8. press 8
9. press the Edit softkey
10. enter the address: [provided by FeatureTel Support] (using the * key for the 'dots')
11. press the Validat. softkey
12. press the Save softkey

How to Listen to Voicemail Remotely

1. Dial into your phone (call your DID)
2. When you begin to hear your Greeting, press * (star)
3. Enter your passcode

Setup Unified Messaging (to Have Your Voicemail Messages Emailed to You)

1. Login to the Web Portal
2. Click on the Voicemail tab
3. Click on the Options subtab
4. Check 'Enable Email Forwarding'
5. Enter your Email address in the next field

Setup Find-Me/Follow-Me via Webportal

1. Login to the Web Portal
2. Click on Call Management tab
3. Click on Find-me subtab
4. Click 'Click here to Add a Find-Me List'
5. Click 'Click here to Add a Find-Me Number'
6. Name = "Cell Phone"
7. Phone Number = "your 7-digit local cell phone number"
8. You can leave the timeouts at the defaults to start with, then adjust with experience with your particular cell carrier
9. Click 'Save'
10. Click Call Management tab
11. Click Call Treatment subtab
12. Click 'Add'
13. In the 'Default Forwarding' row, click on the edit icon in the Functions column
14. In the 'Default Action' drop-down box, choose Find-Me
15. Click 'Add' to complete the setup

How to Make an Overseas Phone Call

• Dial 9 + 011 + country code + city code + local number

How to Call Canada and Caribbean Countries

• Dial 9 + 1 + area code + local number (just like a domestic long distance call)

How to Answer a Second Call

1. Press the Answer softkey
2. This puts the first call on hold automatically and answers the second call
3. To return to the first call, use the center (up/down) scroll key to scroll up to the first call, selecting it (dark bar)
4. Press the Resume softkey
5. This automatically puts the active call on hold, or press line button *then* Resume)

How to Make a Conference Call

1. Call the first person
2. Press the Conf softkey (more, Conf)
3. Call second person
4. Press Conf (more, Conf)
5. Note there are also several other conferencing options for larger conferences.  Please contact support@featuretel.com for more information.