24/7/365 - Our clients reach us. We know that our primary ongoing opportunities to impress you come when you need help.

• Phone 919-459-2300 - option '1' for the support hunt group
  
• E-mail support@featuretel.com
• SOHO VoIP Quality Test

• How to access the FeatureTel Web Portal

• Your account must have Web Portal enabled

• From any Web Browser, go to: http://wp.featuretel.com/webportal

• Enter your DID as the phone number (no dashes or spaces)

• Enter your password

• How to hook phone up to home network

• First, you need home firewall/router (the IP Phone will not work connected directly to the cable modem
• Modify TFTP server to [the IP address provided by FeatureTel Support]
• Press settings button
• then press 3 (Network Configuration)
• then press 32
• then press * * # (star, star, pound)
• press the Yes softkey, setting 32 Alt TFTP = yes
• press 8
• press the Edit softkey
• enter the address: [provided by FeatureTel Support] (using the * key for the 'dots')
• press the Validat. softkey
• press the Save softkey

• How to listen to Voicemail remotely

• dial into your phone (call your DID)
• when you begin to hear your Greeting, press * (star)
• enter passcode

• Setting up Unified Messaging (having your voicemail messages e-mailed to you)

• Login to the Web Portal
• click on the Voicemail tab
• click on the Options subtab
• check 'Enable Email Forwarding'
• enter your Email address in the next field
  

• Setup Find-Me/Follow-Me via Webportal

• Login to the Web Portal
• click on Call Management tab
• click on Find-me subtab
• click 'Click here to Add a Find-Me List'
• click 'Click here to Add a Find-Me Number'
• Name = "Cell Phone"
• Phone Number = "your 7-digit local cell phone number"
• You can leave the timeouts at the defaults to start with, then adjust with experience with your particular cell carrier
• click 'Save'
• click Call Management tab
• click Call Treatment subtab
• click 'Add'
• in the 'Default Forwarding' row, click on the edit icon in the Functions column
• in the 'Default Action' drop-down box, choose Find-Me
• click 'Add' to complete the setup
  

• How to make an overseas phone call

• Dial 9 + 011 + country code + city code + local number

• For Canada and Caribbean countries

• Dial 9 + 1 + area code + local number (just like a domestic long distance call)
  

• How to answer a second call

• press the Answer softkey
• this puts the first call on hold automatically and answers the second call
  
• to return to the first call, use the center (up/down) scroll key to scroll up to the first call, selecting it (dark bar)
• press the Resume softkey
• this automatically puts the active call on hold, or press line button *then* Resume)

• How to make a conference call

• call first person
• press the Conf softkey (more, Conf)
  
• call second person
• press Conf (more, Conf)
  
• Note there are also several other conferencing options for larger conferences.... Contact support@featuretel.com for more information.