Ok, so this will be a little self-indulgent since I still write this newsletter. Well, I do have some help with it now -- but as FeatureTel has successfully navigated the seas of growth (that's my grandfather's ship's compass on my desk) over the past eight years, my role has changed quite a bit. Being an entrepreneur is a job where, if you are successful, you are constantly promoted with more employees on your team and more clients to serve. Your job must change over time so you can provide what your company needs as it grows.
FeatureTel Call Recording"For customer service and training, your call may be recorded..." You've probably heard this message when you contact a call center to order a product or for customer service, but have you thought about how call recording might help your business? Many of our clients record calls for a variety of reasons:
In the past, call recording used to require the purchase of an expensive server that was connected to the phone system. Today, with the FeatureTel hosted service, recordings can be set up automatically and accessed or downloaded from a web page without any additional equipment or on-site work. |
Free Follow-Up Training - Schedule yours Today!
Don't forget a key advantage of the Local FeatureTel service - FREE TRAINING!
You know how it is: you get to learn the few tasks you need your phone or voicemail to do and then you forget everything else? Or maybe there is that one thing you wish your phone system could do for you but you don't have the time to figure it out. Maybe hearing someone else's question will trigger your own?
Whatever your reason, we want to make sure you get the most out of your FeatureTel phone service os for groups of 5 or more we'll come to your local office and provide instructor-led training.
Contact Paul for more information: Paul@FeatureTel.com or 919-459-2300.
FeatureTel Spotlight: DonorsChoose.org
Although they are not (yet) a client, we support DonorsChoose every month by giving an employee $250.00 to fund a local school project of their choice. We often highlight projects on our Facebook page and Twitter feed to attract attention to help get the local school projects funded.
DonorsChoose.org is an online charity that makes it easy for anyone to help students in need.
Here's how it works: public school teachers from every corner of America post classroom project requests on DonorsChoose.org. Requests range from pencils for a poetry writing unit, to violins for a school recital, to microscope slides for a biology class.
Then, you can browse project requests and give any amount to the one that inspires you. Once a project reaches its funding goal, we deliver the materials to the school.
You'll get photos of your project taking place, a thank-you letter from the teacher, and a cost report showing how each dollar was spent. If you give over $100, you'll also receive hand-written thank-you letters from the students.
At DonorsChoose.org, you can give as little as $1 and get the same level of choice, transparency and feedback that is traditionally reserved for someone who gives millions. We call it citizen philanthropy.
FeatureTel Client Spotlight
In the spirit of helping our business clients and build our community, we offer the "FeatureTel Spotlight" segment of our newsletter to highlight the products and services of our clients or a community event. Each monthly FeatureTel Newsletter is distributed to over 1,000 subscribers who are either clients, prospective clients, or who have opted-in by signing up on our website. If you are a FeatureTel client and you would like us to Spotlight your company, please send a brief description and high-quality logo art to FeatureTel.
