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 July 2009

  In This Issue
 
 
 
 
 
 
 
 

* User Guides
FeatureTel.com

For customer support of any kind:
or
919-459-2300 option 1



Did you know...?
 FeatureTel is the Exclusive Telecommunications Provider to the Carolina Railhawks USL-1 Soccer Team

Carolina Railhawks Logo

Next Home Game:
 
Saturday August 1st
 
(Bring your Dog to the Game Night!)
 
Game Time 7PM
 
WakeMed
Soccer Park
Cary 
 

This newsletter is sent to our primary client contacts and friends. Please forward this to other members of your staff - Thank you.

 
Meet-me Conferencing: Your Built-In Full-Featured Conference Bridge
 
Meet-Me Conferencing provides the ability to reserve conference bridge ports for a conference call to be held at a scheduled date and time. The moderator (who has control of the conference) and other conference call members dial into the conference and are connected (at the appropriate time) to the conference call.
 
The Web Portal can help assemble email notifications for Meet-Me conference participants. A table of all conferences scheduled by the user has a column that displays icons to start the notification process. The FeatureTel Server provides the ability to send an iCalendar entry to the invitees' email so they can add the entry to their calendar. When the user clicks the Notification icon, they trigger the download of an iCalendar file according to the user's Web Browsers' settings. The e-mailed Appointment contains all the conference information such as:
  • Conference date and time
  • Dial-in numbers (Local and Toll-free)
  • Guest or Participant ID
This release provides a new Conference Floor Control feature that gives the moderator and participants of a Meet-Me conference the ability to control the conference. The Floor Control function can be accessed using * codes over the phone or via the Voice Assistant application that is part of the Web Portal. 
 
 
 
Also available: Reservationless Conferencing or 'Virtual Conference Rooms' - where you can call in anytime, enter a PIN number, and hold impromptu call-in conferences.
 
For more information, please contact your FeatureTel representative or contact FeatureTel Customer Support.

Client Survey - We really want your feedback... We'll even pay for it! 
     When we started our company almost 7 years ago, we were determined to create an organization that was going to be different from the places where we worked before - where we could build a service organization of people who cared deeply and took their jobs personally - to hire the kind of people who are intelligent and reasonable and who would be good at anything they did. Our service goal from the start has been to create what Ken Blanchard calls "Raving Fan Customers": Customers who are so pleased with our service and support that they can't help but share their FeatureTel success stories with others.
 
     The evidence is that we are succeeding. Our chief sources of new clients are referrals from existing clients and we continue to grow and add new subscribers faster than ever - even in these tough times.
 
     But there is always room for improvement and we hope that this survey (and the $5 gift card incentive) will give you the opportunity to tell us just how we can improve.
 
     So, if you are a client and have not already responded to the e-mailed survey request, please click the link below to take the brief survey. There are only 12 questions including fields for general feedback and a field for you to tell us your mailing address so we can send you the $5 gift card to either Starbucks or Panera Bread.
 
 


User Guides Available Online
As always, the most up-to-date User Quick Start Guides are available on our website.
 
On our support page you can find guides for:
  • 7940/7960 IP Phone Quick Start Guide
  • Linksys IP Phone User
  • Web Portal Quick Start Guide
  • Analog Phone User Guide
  • Meet-Me Conferencing Quick Start Guide

  FeatureTel, LLC
Tel 919.459.2300
Fax 919.882.8893
info@featuretel.com
www.FeatureTel.com


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