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The Blizzard of '10 is coming!
We repeat this a lot - but is bears repeating:
You can take your FeatureTel IP Phone home, plug it into your Internet switch (and a power source) and use your phone just as you do at the office - now that's an opportunity to provide great customer service!
If you need help, give us a call or send us an e-mail and by all means, let us know the address of the nomadic phone so we can adjust the 911 entry for you.
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This newsletter is sent to our primary client contacts and friends. Please forward this to other members of your staff - Thank you.
It's Snowing! What Happens if the Power Goes Out? - Your callers still get an answer!
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Winter weather often brings power outages - but FeatureTel has you covered.
A topic more timely today than ever:
Because you use FeatureTel for your office phone service, calls are automatically answered by your automated attendant or voicemail even if there are power problems or other service outages at your office.
You can even set a custom 'out of service' destination to route callers to a cell phone or other telephone number automatically if the system is not able to route calls to your desk phone.
For more information, please contact your FeatureTel representative or contact FeatureTel Customer Support.
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FeatureTel Automated Telephone Survey - Available for Your Business
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Have you considered surveying your callers after they finish a service call to your organization? Normally, this would require you to purchase an expensive server to process the interactive voice response application. With FeatureTel, we can program this inexpensively for you on your existing service.
For example: A caller phones your service team and has some questions and an issue they would like resolved. Your employee then completes the call and says: "If you would like, please hang on and take the short survey after our call" - then the caller hears: "To improve our service to you, please rate your experience of the service you just received... On a scale of 1 to 5, with 1 being poor and 5 being excellent, please press the number that matches your satisfaction of our service today..."
You could ask as many questions as you like, but it would be best to keep it short.
FeatureTel will provide the survey results in a report for you to analyze.
For more information, please contact your FeatureTel representative or contact FeatureTel Customer Support.
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FeatureTel Client Spotlight:
Proforma Promographix
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Proforma Promographix is an award-winning, full-service Promotional Advertising firm offering its customers top quality Print and Promotional Items as well as In-Your-Face Multimedia Presentations and Live Event Management. Proforma Promographix has separated itself from the competition by offering customer service focused solely on making its customers raving fans.
Proforma Promographix earned the prestigious INC 5000 growth award in 2009 as well as multiple Raleigh Chamber Pinnacle Awards since its inception in 1996.
A FeatureTel customer since 2003, Proforma Promographix has successfully connected its virtual office with the help of its VOIP system from FeatureTel.
“FeatureTel has enabled our company to implement a fully virtual office by connecting the owners, sales people, and administrative staff to our customers and suppliers,” said Kevin Dovel and Don Titka, founders of Proforma Promographix.
“They have been there through the years to assure our phone system keeps up with the growth we have experienced. Our FeatureTel phone system with all its state of the art features has enabled us to stay focused on and connected to our customers. We could not be happier!”
For more information, please visit www.pgxinc.com or contact Kevin Dovel - kevin.dovel@proforma.com or Don Titka - don.titka@proforma.com .
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About the FeatureTel Client Spotlight:
In the spirit of helping our business clients and build our community, we offer the "FeatureTel Spotlight" segment of our newsletter to highlight the products and services of our clients or a community event. Each monthly FeatureTel Newsletter is distributed to over 1,000 subscribers who are either clients, prospective clients, or who have opted-in by signing up on our website. If you are a FeatureTel client and you would like us to Spotlight your company, please send a brief description and high-quality logo art to paul@featuretel.com
PS - Our Ribbon-Cutting was a huge success!
So many folks turned out to celebrate our new office! THANK YOU!! to all who attended and to all of our clients for making our growth possible!
FeatureTel employees pictured L to R: Shawn Jones (black suit), Paul Levering (tall guy with big sissors), Jennifer Gunter (shiny red top), Jon Carnes (with fresh haircut), Susan Bowser (applauding); and the corner of Diane Gervais' head. A good time was had by all.
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