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919-459-2300 option 1
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Wishing you Health, Happiness and Prosperity for the New Year.
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Referral Bounty:
As always, FeatureTel offers a referral bounty to be paid to anyone who helps us grow and serve others. Just refer other businesses to us - if they become clients, we pay you up to $20 per phone. It is really a win-win-win: FeatureTel grows - your friend's business gets better telephone system features, functions, and savings - and you get paid for just helping it all get started! Please e-mail your referral's information to info@FeatureTel.com !
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This newsletter is sent to our primary client contacts. Please forward this to other members of your staff - Thank you.
Give your Employees a Benefit in Tough Times
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Working from Home May Help Some Employees and Employers:
Having the office extension at home can go a long way to help employees work remotely, which could have several benefits:
- Time is Money
- Do you have an employee who spends a lot of time behind the wheel during a long commute? Working from home a day or more per week can turn that commute time into productive time.
- Extended Service Hours can be a Competitive Advantage
- Maybe you can 'be there' more for your clients by having a phone at home?
- If other hard-dollar benefits are shrinking, work from home may help retain employees with this inexpensive 'perk'.
- Stuck at Home Unexpectedly due to Icy Weather?
- With Web Portal, you can forward your phone remotely:
- Log in to your Web Portal account (http://wp.featuretel.com)
- Click on the 'Call Management' Tab
- Click on the 'Call Treatment' Sub-Tab
- Click the 'Edit' icon in the Functions column in the 'Default Forwarding' row.
- Choose 'Forward to Number' in the 'Default Action' drop-down box.
- Enter the number to which you would like your incoming calls to forward.
- Click the 'Save' button at the bottom of the page.
- Test it out! (be sure to make the test call using a different phone than the one you have forwarded to - the system will give you a busy signal if you call from the same number)
For more information about these features, contact your local administrator or FeatureTel Support.
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Scheduled System Maintenance - Saturday February 7th - 12AM to 4AM
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As you may know, your FeatureTel service includes free system maintenance and upgrades. We perform this maintenance in the wee hours of the morning, during our standard maintenance windows.
We will be performing such maintenance next weekend. In the early morning hours of Saturday February 7th, the anticipated effects on your phones should be two periods of 'rebooting' during the scheduled maintenance time.
You should not notice much else. Be sure to contact FeatureTel Support if you have any questions or need service.
FeatureTel Support
919-459-2300, option '1'
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| Please Welcome Michael Rossini to the FeatureTel Client Support Team |
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We want every one of our clients to be 'Raving Fans' - so impressed with our service that they simply must tell others about their positive experience with us. To help us achieve that vision, we have added to our Client Support Team once again.
Michael Rossini is a BICSI Certified Technician who has also completed the Cisco CCNA Academy and training. Michael brings additional 'best of both worlds' experience to FeatureTel - having worked in the traditional telecom arena while being trained in the data world.
Most importantly, Michael is an extremely conscientious person with a pleasant and helpful demeanor. Along with a genuine desire to help clients, he also has the discipline and the follow-through to see issues to their ultimate resolution.
Say 'hi' to Michael the next time you call for service!
FeatureTel Support
919-459-2300, option '1'
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