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For customer support of any kind:
or
919-459-2300 option 1
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Welcome New Client!
"Jordan Price was happy to select FeatureTel as our new telephone provider primarily because of their customer service. We were looking for a friendly, but not pushy, company to take care of all our telephone needs. We felt a hosted provider would take the worry out of our need for an on-site back-up plan, telephone upgrades and maintenance.
FeatureTel did everything possible to make the switch over as painless as possible. They were very helpful and patient as we tried to personalize the phones for each individual in the firm.
Thank you FeatureTel for your continued great customer support."
- Mary Kay Hulse,
Jordan Price Wall Gray Jones & Carlton, PLLC
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This newsletter is sent to our primary client contacts and friends. Please forward this to other members of your staff - Thank you.
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How your FeatureTel service helps you survive third party connection issues
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Whether you are a FUSION or a SOHO client, you rely on some type of transport to connect to your FeatureTel services. But no matter what happens to a particular connection, the core network continues to process your calls.
Maybe you've heard me say it: "With Hosted VoIP, you could dig a moat around your building, completely cutting it off from the outside world, and your calls will still get through - to automated attendants, voicemail, or forwards to cell phones or other destinations. With FeatureTel, you have built-in disaster recovery that keeps you in business."
FUSION clients use a dedicated, private line (usually a T1) to connect to the FeatureTel data center. This service offers guaranteed call quality because the voice does not have to travel across the public Internet to get to us. We monitor these connections for any issues and provide proactive troubleshooting and repair when we detect any issues. Guaranteed Quality Hosted VoIP is rare since most of the rest of the VoIP world cannot offer such a guarantee.
SOHO clients use a third-party Internet Service Provider (like Cable, Internet T1, or DSL service) to connect to FeatureTel voice services. We peer with Time Warner Cable, connecting our voice firewalls directly to the TWC network to get the best possible results for voice quality.
Because you use FeatureTel for your office phone service, calls are automatically answered by your automated attendant or voicemail even if there are power problems or other service outages at your office or if there is trouble with your ISP.
No matter what happens to T1s or Internet connections, the FeatureTel core continues to process and route incoming calls - and when you call us, we are here to talk to you.
For more information, please contact your FeatureTel representative or contact FeatureTel Customer Support.
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Become a Fan of FeatureTel on Facebook
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When you become a member of the FeatureTel community, you'll be the first to receive FeatureTel press releases as well as:
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FeatureTel tips
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Industry news, insights and tips
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Notifications of FeatureTel in the news, as well as the FeatureTel newsletter
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Announcements of local telecomm/technology trade shows and events, including where FT is participating or sponsoring
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Special offers.
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FeatureTel Client Spotlight:
Unique Concepts
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A FeatureTel client since 2006, Unique Concepts is a custom furniture manufacturer based in North Carolina. Since 1994, they have been creating top-quality, built-to-order furniture for the business market. They are best known for their conference tables and reception desks, but they are certainly not limited to those. Their work can be seen in places as diverse as orthodontists’ offices, public relations firms, state tourism and convention centers - and even the Pentagon in Washington, DC!
If you are shopping for custom furniture and want to know what makes them unique - why they would name their company “Unique Concepts” - Lynne Leach says:
- "We deliver and install every piece of furniture we make, rather than contract out that part of the project. This means that we can be sure that you are getting exactly what you ordered - and you can have peace of mind.
- Our builders are skilled at working with all kinds of materials, which means that if you want glass, stone, metal or another material in your furniture, we can make it happen.
- We can incorporate your organization’s name or logo into our furniture. This could take the form of veneer marketry in a wood table top or a logo etched into glass or stone for a table or reception station. If you want to really personalize your office furnishings, give Unique Concepts a call."
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About the FeatureTel Client Spotlight:
In the spirit of helping our business clients and build our community, we offer the "FeatureTel Spotlight" segment of our newsletter to highlight the products and services of our clients or a community event. Each monthly FeatureTel Newsletter is distributed to over 1,000 subscribers who are either clients, prospective clients, or who have opted-in by signing up on our website. If you are a FeatureTel client and you would like us to Spotlight your company, please send a brief description and high-quality logo art to paul@featuretel.com
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