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 February 2009

  In This Issue
 
 
 
 
 
 
 
 

* User Guides
FeatureTel.com

For customer support of any kind:
or
919-459-2300 option 1




 
 
It feels like spring today!!
 
 

 

Referral Bounty:
As always, FeatureTel offers a referral bounty to be paid to anyone who helps us grow and serve others. Just refer other businesses to us - if they become clients, we pay you up to $20 per phone. It is really a win-win-win: FeatureTel grows -  your friend's business gets better telephone system features, functions, and savings - and you get paid for just helping it all get started! Please e-mail your referral's information to info@FeatureTel.com !
This newsletter is sent to our primary client contacts. Please forward this to other members of your staff - Thank you.

 
Call Waiting Manager
Manage a Second Incoming Call Without Interrupting your Existing Call in Progress!: 
 
While already on a phone call, this feature allows the user to view the Caller ID of a second incoming phone call and decide how the second call should be handled using the telephone keypad. User can:
  • Press 1 to send the caller directly to voice mail.
  • Press 2 to tell the caller to hold until the call can be answered.
    • The caller is placed on hold on your phone and will hear: "Please hold - your call will be answered shortly." - then they hear hold music until you pick up or 'resume' their call.
  • Press 3 to tell the caller to call back later.
    • The caller hears "The party you have called is unavailable, please try your call again later." - then is disconnected from the call.
  • Or just let the call ring until it automatically rolls over into voicemail.
For more information about these features, contact your local administrator or FeatureTel Support.

ACH Debit - The Preferred Payment Option
 
If you would like to pay your FeatureTel invoice automatically each month, please contact Terry Lemon (billing@FeatureTel.com) for the ACH Authorization form.
 
You will still receive copies of your invoice for your records, but they will already be paid - saving a stamp and a check!

 
 

 
Please Welcome Diane Gervais to the FeatureTel Administrative Team
 
We want every one of our clients to be 'Raving Fans' - so impressed with our service that they simply must tell others about their positive experience with us.  To help us achieve that vision, we have added to our growing staff once again!
 
Diane Gervais is joining FeatureTel as our office Administrative Assistant. With a wealth of experience, Diane's role will be to help us all become more effective in our roles (particularly helping Paul who has finally admitted he needs help managing his workload - allowing him to become more available to help everyone else!).
 
Say 'hi' to Diane!
 
 
Diane Gervais
919-459-2304 


  FeatureTel, LLC
Tel 919.459.2300
Fax 919.882.8893
info@featuretel.com
www.FeatureTel.com


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