FeatureTel hires chief customer advocate to serve VoIP clients 

APEX, N.C. (September 9, 2010) – FeatureTel, offering hosted VoIP business telephone and data service over private networks, recently expanded its team with the addition of Melissa Smith as customer service representative.

In her new role, Smith will take point for all client support calls and e-mails, as well as for ongoing account management. Technical engineers will continue to staff the front line for all technical concerns.

“Melissa is a great addition to our team,” said Paul Levering, FeatureTel founder and CEO. “We like to think of her as our chief customer advocate -- as a Smart and Helpful resource for all of our clients.”

Possessing an in-depth knowledge and understanding of numerous software packages and operating systems, Smith is an experienced help desk technician. She is scheduled to graduate in December 2010 from East Carolina University in Greenville, N.C., with a degree in Business and Information Technology.

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About FeatureTel

Founded in 2003 in Apex, N.C., FeatureTel is a fully managed and Hosted VoIP, voice and data communications service company, providing businesses across the Carolinas with a cost-effective, feature-rich alternative to traditional voice communication solutions. Eliminating the need for investment in a telephone system, we customize voice, Internet and data solutions delivered to a wide range of clients over private networks. FeatureTel was the first Hosted VoIP carrier in North Carolina to receive the Competitive Local Exchange Certification (CLEC) by the state’s Utilities Commission and has been recognized as a Top 25 Phone Service Provider by the American Cities Network of Business Journals for each of the past four years. 919-459-2300. info@FeatureTel.com