December 2010
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Password Protection (pretty please)
However nicely you have to ask your users to practice good password practices...
As with any electronic account, Voicemail and Web Portal passwords are critical for safeguarding private information and for preventing toll fraud which can be expensive.
Please remember to use passwords that are not subsets of your phone number - and change them regularly.
To change your Voicemail password:
- Press the 'messages' button on your phone
- Choose option 3 to change your password
To change your Web Portal password:
- Log in to your Web Portal
- Click on the 'Options' tab - then the 'Password' subtab
- Follow the instructions on the page.
For more information please contact FeatureTel support - support@featuretel.com or 919-459-2300 option '1'
Snow & Ice? No worries -- work from home.
All right, the local school boards get a lot of bad press when they delay or call off school for the threat of winter weather - especially when the roads seem fine in your area. But it would only take one accident with a school bus to change everyone's mind about that.
The other big issue is the scheduling nightmare for working parents when school is delayed or called off.
At FeatureTel, we give our employees IP Phones to have at home so we can follow the Wake County Schools' schedule changes. We can have conference meetings and provide uninterrupted support for our clients by allowing our workers to do their jobs while staying home.
For more information please contact FeatureTel support - support@featuretel.com or 919-459-2300 option '1'
It's time to set your Holiday Call Routing
If you do it yourself or you ask our friendly team of help desk folks at FeatureTel to do it for you, it's time to make sure you are prepared for the holidays.
Special custom call routing can make sure your callers know your office hours during the holiday season.
Goodbye 2010 -- Hello 2011!
We appreciate the privilege of serving you this year and we are looking forward to an even more prosperous 2011 together.
We are proud to have seen our our hard work recognized with the rewards of solid growth and a few awards along the way. A few notables this year include: the Apex Chamber of Commerce Small Business of the Year Award for Exceptional Support of the Community, a listing on Inc. Magazine's top 5000 Fastest Growing Businesses in America, and the Alfred P. Sloan award for Workplace Flexibility, which is made possible, in part, by the very technology we provide to our customers.
And we even made sure to have some fun as a team outside the office too. In this picture, the team of Amy and Susan celebrate their victory at Rush Hour Karting.
Thank you and we wish you Happy Holidays and a productive New Year!
FeatureTel Client Spotlight
In the spirit of helping our business clients and build our community, we offer the "FeatureTel Spotlight" segment of our newsletter to highlight the products and services of our clients or a community event. Each monthly FeatureTel Newsletter is distributed to over 1,000 subscribers who are either clients, prospective clients, or who have opted-in by signing up on our website. If you are a FeatureTel client and you would like us to Spotlight your company, please send a brief description and high-quality logo art to FeatureTel.
