FeatureTel supports CapStone’s growth with VoIP and data connections

APEX, N.C. (March 24, 2010) – When Raleigh, N.C.-based business lender CapStone Bank decided to open a loan production office in Cary, N.C., the bank saw it as a natural strategic move, since it was already serving numerous businesses and professionals in that area.  Another natural decision for CapStone was to look to FeatureTel, its voice and data communications provider, to connect the two offices.

“FeatureTel has met our business telecommunications needs with VoIP services since we started in 2006,” said Rex Scott, senior vice president at CapStone. “We initially went with FeatureTel because of its Hosted PBX system, knowing the technology would be in place and ready as we grew. And it was.”

CapStone’s telecommunications needs have grown from three phones to currently 30 over the years. FeatureTel not only provides and supports their voice communication services, but also is the carrier for the bank’s information technology solution on the same T1 line between the Raleigh and Cary offices.

Scott points to FeatureTel’s customer support as a key to the relationship success: “They are convenient and far less expensive, but the differentiator in FeatureTel is its outstanding local customer service and technical support. Our organizations are very much alike. Their CEO called the other day to see how things were going -- which is very much like something our CEO Steve Ogburn would do with our customers. We believe in a local presence and supporting the local market, and so does FeatureTel.”

As CapStone continues to grow, Scott says they will rely on FeatureTel to grow with them. “I don’t see us having a need that they can’t meet.”

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About FeatureTel

Founded in 2003 in Apex, N.C., FeatureTel is a fully managed and Hosted VoIP, voice and data communications service company, providing businesses across the Carolinas with a cost-effective, feature-rich alternative to traditional voice communication solutions. Eliminating the need for investment in a telephone system, we customize voice, Internet and data solutions delivered to a wide range of clients over private networks. FeatureTel was the first Hosted VoIP carrier in North Carolina to receive the Competitive Local Exchange Certification (CLEC) by the state’s Utilities Commission and has been recognized as a Top 25 Phone Service Provider by the American Cities Network of Business Journals for each of the past four years. 919-459-2300. info@FeatureTel.com

About CapStone Bank

Founded in 2006, CapStone Bank is a commercially-oriented bank headquartered in Raleigh, NC that provides a full range of commercial banking services with a special focus on serving the needs of small to mid-size businesses and professionals. CapStone Bank’s business efforts center on quality small-business relationships, commercial real estate lending, and personal banking business, all provided with an unprecedented level of “high-touch” service. For more information, visit www.capstonebank.com.