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 August-end 2009

  In This Issue
 
 
 
 
 
 
 
 

* User Guides
FeatureTel.com

For customer support of any kind:
or
919-459-2300 option 1



Did you know...?
 FeatureTel is the Exclusive Telecommunications Provider to the Carolina Railhawks USL-1 Soccer Team

Carolina Railhawks Logo

Next Home Game:
 
Saturday August 1st
 
(Bring your Dog to the Game Night!)
 
Game Time 7PM
 
WakeMed
Soccer Park
Cary 
 

This newsletter is sent to our primary client contacts and friends. Please forward this to other members of your staff - Thank you.

 
Twitter Anyone?
 
 Ok... We have succumbed to Twitter! They say you should communicate with your clients and prospects with whatever means they like best. We have met a lot of our clients out on Twitter and we figured we should be there too.  So, if you 'Tweet' then follow @FeatureTel on Twitter. What will we be 'Tweeting'?: FeatureTel Tips and Tricks; helping promote our clients' businesses; general VoIP and Networking tools and gadgets.
 
While we were at it, we started a Facebook page as well.  
Be a Friend of FeatureTel if you choose. We have linked Facebook and Twitter so the same messages will be sent to both avenues.
 
We promise to stay relevant and not Tweet or Post 'garbage'.
 
 
  

Client Survey - We are proud of the results! 
     When we started our company almost 7 years ago, we were determined to create an organization that was going to be different from the places where we worked before - where we could build a service organization of people who cared deeply and took their jobs personally - to hire the kind of people who are intelligent and reasonable and who would be good at anything they did. Our service goal from the start has been to create what Ken Blanchard calls "Raving Fan Customers": Customers who are so pleased with our service and support that they can't help but share their FeatureTel success stories with others.
 
     Here are some of the comments we received: 
  • "Responsive when we have questions or issues, and reliable across the board. Every time I contact the support help desk, I'm ALWAYS well taken care of, the tech is very knowledgeable and patient, and the resolution time is very prompt."
  • "Your company is a pleasure to work with!! Anything I need they get me answers right away or at least let me know they are working on the problem."
  • "Service works well, no major issues, like the features" 
  • "Technical support has been excellent."
  • "Great phone service over all, never had any problems."
  • "All my requests are handled in a very timely manner. Effective communication, positive turn-around time"
  • "Everyone concerned with FeatureTel is very professional. When we've had problems they are very quick to work on the problem and try to figure out what's going on. It's a pleasure doing business with them."
  • "I think your quality of service, support, and price make FeatureTel the best choice for small businesses in the triangle. I have recommended your company many, many times."
  • "The attitudes and helpfulness of your employees. Pleased with the sale process and level of interest showed in our account. Great attention from my salesperson. She was excellent and knowledgeable. just having enough bandwith coming to your location.....the internet service provider"
  • " We run three different companies from one office and I really didn't think it would be possible to have a phone system that accommodated our needs but FeatureTel makes it work so I'd definitely recommend it to a business associate."
  • "FeatureTel has been wonderful in all aspects. You've always answered my phone calls and made fast "fixes" whenever I needed you to."
  • "Service is awesome!"
  • "Everyone has been so willing to help. it was not a "just before the sale" honeymoon period. We have had our service for a while now and I still receive top-of-the-line service. Thank you!"

And Thank You! to everyone who responded!


User Guides Available Online
As always, the most up-to-date User Quick Start Guides are available on our website.
 
On our support page you can find guides for:
  • 7940/7960 IP Phone Quick Start Guide
  • Linksys IP Phone User
  • Web Portal Quick Start Guide
  • Analog Phone User Guide
  • Meet-Me Conferencing Quick Start Guide

  FeatureTel, LLC
Tel 919.459.2300
Fax 919.882.8893
info@featuretel.com
www.FeatureTel.com


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