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* User Guides
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919-459-2300 option 1



Did you know...?
 FeatureTel is the Exclusive Telecommunications Provider to the Carolina Railhawks USL-1 Soccer Team

Carolina Railhawks Logo

Don't miss the Season Opener
Saturday April 11
Wake Med Soccer Park
7:00PM

This newsletter is sent to our primary client contacts. Please forward this to other members of your staff - Thank you.
 
Password Protection
As with any electronic account, your phone, voicemail, and Web Portal all have password protection. Not only does this safeguard you from others accessing your voicemail, but also from using other features in your Web Portal or call control.
 
Please remember to change your passwords on a regular basis.
  
To change your voicemail password: 
  • Press the messages button your phone
  • Press 3 to change your password
To change your Web Portal password:
  • Login to the Web Portal
  • click on the Options tab - then the Password subtab
  • follow the instructions on the page
 
 For more information, please contact your FeatureTel representative or contact FeatureTel Customer Support.
 
Auto-Draft Billpay
You can now pay your monthly FeatureTel invoices automatically by ACH Automatic Draft.
 
If you would like to pay your FeatureTel invoice automatically each month, please contact Paul Levering (paul@FeatureTel.com) for the ACH Authorization form.
 
You will still receive copies of your invoice for your records, but they will already be paid - saving a stamp and a check!

 
Please contact Diane Gervais (Diane can be reached at 919-459-2304 or diane@featuretel.com ) 

Feature Spotlight: 
Unified Messaging
 
  • Ever want to listen to your voicemail messages while checking your e-mail?
  • Would you like to archive voicemail messages forever on your computer?
  • Would you like to be able to forward copies of your voicemail messages to people outside of your office?
 
With Unified Messaging you can!
 
When you enable Unified Messaging in your Web Portal, you will receive your voicemail messages as Wave (.wav) files attached to e-mails sent to you from the FeatureTel system.
 
Here's how:
  • Login to the Web Portal
  • click on the Voicemail tab
  • click on the Options subtab
  • check 'Enable Email Forwarding'
  • enter your Email address in the next field 
Contact your local administrator or FeatureTel Support for more details. 
 
  FeatureTel, LLC
Tel 919.459.2300
Fax 919.882.8893
info@featuretel.com
www.FeatureTel.com


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