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 April 2008

  In This Issue
 
 
 
 
 
 
 

* User Guides
FeatureTel.com

For customer support of any kind:
or
919-459-2300 option 1



Did you know...?
 FeatureTel is the Exclusive Telecommunications Provider to the Carolina Railhawks USL-1 Soccer Team

Carolina Railhawks Logo

Next Home Game:
 
Saturday May 10th
 
Gates open at 6PM
Game Time: 7:30PM
 
WakeMed
Soccer Park
Cary 
 

This newsletter is sent to our primary client contacts. Please forward this to other members of your staff - Thank you.
 
Call Waiting Manager
Call Waiting/ID Manager
 
While already on a phone call, this feature allows the user to handle a second incoming call without interrupting the first call. The user has four options:
  • Put the first call on hold and answer the new incoming call (just by pressing the Answer softkey);
  • Press 1 to immediately send the call to the user’s voice mail;
  • Press 2 to send a "Please Hold" announcement to the incoming caller;
    • The incoming call gets placed on hold automatically.
  • Press 3 to send a "Call Me Back" announcement to the incoming caller
    • The incoming call gets terminated after the announcement is played.
For more information, please contact your FeatureTel representative or contact FeatureTel Customer Support.
 
 
Cool Telecom Tool
Check out Google's free 411 directory assistance service: 
  • Call 1-800-GOOG-411 (1-800-466-4411)
  • For more information:
 
Scheduled Maintenance - Keeping  Your Service Running Smoothly 
Routine Maintenance Scheduled for May 2, 2008 at 12:00AM
 
FeatureTel will be performing routine maintenance including a minor system software upgrade in the early morning hours of Friday May 2nd. 
The Service will be minimally affected and will involve 2 brief rebooting cycles of the telephone handsets after midnight.
 
No interruption in Internet access is anticipated.
 

 Contact your local administrator or FeatureTel Support for more details. 
 
  FeatureTel, LLC
Tel 919.459.2300
Fax 919.882.8893
info@featuretel.com
www.FeatureTel.com


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